EXPERIENCE

Data Steward
Littler Mendelson
2013-15

  • Responsible for maintaining contact and company data in the firm’s CRM database, InterAction.
    Approved and verified data change management (DCM) tickets
  • Created new records and ran searches to fill in incomplete data or replace inconsistent data
  • Standardized data to conform to the Firm’s style guide, data quality policies and processes
  • Performed data mining procedures such as reviewing for duplicates, researching contacts and ensuring data standardization
  • Researched contact and company data, including associations between those contacts and companies, revenue, number of employees and SIC codes via third party subscriptions and advanced searches
  • Compiled lists for distribution of communications and events registration
  • Provided technical assistance and training to staff as needed

Freelance Marketing Consultant
Various – San Francisco Bay Area
2011– On Going Assignments

Working for various companies and temp agencies through the San Francisco Bay Area

Freelance Assignments included:

  • Donor Database clean up for large Bay Area Non-profit
  • Create and manage blogs for churches and small businesses throughout the Bay Area
  • Teach blogging and content management system – Worpress
  • Create and teach tutorials on social networking
  • Coach newly laid off workers into new careers, resume and cover letter writing
  • Manage intranet, weekly updates and uploaded company event photos, Wikipedia, company history and historical photos for events for Bay Area start up
  • Moderate company LinkedIn groups i.e. Alumni and future employees, Twitter, Facebook pages

Owner & Jewelry Designer
Fog City Charms – Oakland, CA
06/10/10 – 02/28/11

Owned and designed a line of eco-friendly jewelry and accessories sold online through major retailers and in Bay Area stores and marketplaces.

Business Development Coordinator
Farella Braun + Martel LLP – San Francisco, CA
09/17/07 – 6/13/11

Farella Braun + Martel represents clients throughout the United States and abroad in sophisticated business transactions and high-stakes commercial, civil and criminal litigation. I worked as a Business Development Coordinator in the Marketing Department. Responsibilities:

  • Prepared, edited and assembled pitch books, requests for proposals (RFP’s), client
  • presentations and other collateral material; kept track of reasons for business
  • development wins and losses
  • Updated marketing documents and database materials. This includes working with attorneys to keep all transactional information updated
  • Collected, organized and researched data about existing and prospective clients as well as gathering information about key competitors, industries and individuals
  • Assisted in maintaining Client Relationship Management database InterAction, special events database, back-end of firm website, and other marketing specific databases
  • Brainstormed/strategized and organized client events, including mailing invitations, tracking attendance, and arranging for all other event logistics
  • Handled check requests for vendors and charitable organizations
  • Prepared monthly in-house newsletter
  • Managed all firm social media projects: Twitter, LinkedIn, Facebook and online ads
  • Edited and posts to various blogs daily
Client Relations Coordinator (permanent)
Meyers Nave – Oakland, CA
8/01/06 – 09/11/07

Meyer Nave  provides the full scope of legal services to cities, counties, redevelopment agencies, special districts, school districts and private clients from offices throughout California. I worked as a Marketing Coordinator in the Marketing Department. Responsibilities:

  • Coordinated regional market client entertainment (events, receptions) including site selection, invitation list development and invitation mailing, tracking RSVPs, guest reception and hospitality
  • Coordinated on-site regional client education programs (seminars, briefings, audio/videoconferences).  Includes CLE accreditation, event registration, materials preparation, equipment and conference room reservations, guest reception and hospitality
  • Posted attorney bio updates, news coverage, news releases, bylined articles, and events to the Meyers Nave web site
  • Coordinated with contract Graphics Designer to prepare appropriate event invitations, community support advertisements, and other print and/or electronic promotional materials
  • Helped implement and then maintain Client Relationship Management database ContactEase, special events database, back-end of firm website, and other marketing-specific databases
  • Coordinated firm promotional/gift item orders and arranges for chargebacks to appropriate practice groups and/or individuals

 

 

EDUCATION

Skillcrush
Web Developer Certification – HTML, CSS, Javascript and Ruby on Rails
2015

Success Training Institute
Certified Life Coach
2013

California State University, Hayward
BA, Mass Communication – Option: Broadcasting
1995

SKILLS

Front Office Management
Customer Service Document and Email Templates
Systems and best practices

Marketing
Events
Business Development
CRM/Data Steward

Social networking, i.e. LinkedIn, Facebook and Pintrest
Internal and External newsletters
How to and DYI Instructions Blogging

 

APPLICATIONS

 

Documents – Word, Adobe Acrobat, Pages

Presentations – PowerPoint, Keynotes

 

 

Web – HTML, CSS, Java Script

Blogging – WordPress, Blogger

CRM – InterAction, Salesforce, Contact Ease

Database – Access, Filemaker Pro

Monique Sherman worked with me to define the top key words for my website www.actionsymphony.com. Her fast Internet research skills are stellar. She offers quality, intelligence and integrity. She made working together easy and fun–she has a great sense of humor! If you work with Monique, you will get a dedicated person who delivers results.

Sue Brenner, PMP, PCC

Chief Learning Officer, Practical Productivity Solutions

Monique is an enthusiastic employee who’s eager to learn and excited about making contributions to a department’s/company’s success. She puts everything she’s got into doing the best job she can–in everything she attempts. She’s a delight to have in the office!

 

Angela Moffett

Director, Marketing (Ret.), Meyers Nave

Monique has always taken initiative with a positive attitude with any task which came her direction. She was able to complete deadlines in a timely manner and used technology efficiently increasing productivity within her Department.

Rebecca Alimorong

IT Education - Information Technology Trainer